We are committed to providing exceptional value, and we encourage you to carefully review our offerings before making a purchase. If you have any questions or need assistance, please contact us at [email protected]

We stand behind the quality of our products and services. If for any reason you are not completely satisfied with your course, you may request a refund within 30 days of purchase for a full refund.

To request a refund, please email [email protected] with your proof of purchase and a brief explanation of your experience. Refunds will typically be processed within 5-7 business days.

Identity Exchange LLC (hereinafter referred to as "the Company"), Coaches and Staff are not an employee, agent, lawyer, doctor, therapist, registered dietician, or psychotherapist of the Client. Client understands that the Coach has not promised, and shall not be obligated to act as a therapist providing psychoanalysis, psychological counseling or behavior therapy to the Client. Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association and that coaching is not to be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is the Client's exclusive responsibility to seek such independent professional guidance as needed. If Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach. The Coach and Company makes no guarantees or warranties, express or implied. In no event will the Coach or Company be liable to the Client for consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach's and Company's entire liability, and the Client's exclusive remedy, will be limited to the amount paid by the Client to the Company for all services rendered up until the agreed ending date.

To qualify for a refund on Catalyst Training, you must submit your request via email to [email protected]. You may receive a full refund until the Experience begins. You may receive a 50% refund up until one month prior to the in-person Catalyst training. No refunds will be issued after that time.

If a participant chooses to transfer their Catalyst registration to a future event, a transfer fee of $1,500 will be applied. This transfer option is subject to availability and must be requested in writing.

Cancellations made at least 30 days before the event are eligible for a full refund.

Cancellations made less than 30 days before the event are not eligible for a refund.

We appreciate your understanding as this policy allows us to effectively plan and provide the highest quality experience for all participants.

If you would like to request a refund, please email [email protected].

The Identity Collective is available as a monthly or annual membership. Membership begins on the date your first payment is processed and will automatically renew at the end of each billing period until you choose to cancel.

You may cancel your membership at any time. Upon cancellation, you will retain access through the end of your current paid period. We do not offer partial refunds for unused time. However, if something comes up, please reach out to us at [email protected] and we will do our best to work with you.

New subscriptions may be revoked within 14 days of the initial purchase by contacting us. If revoked, your subscription will not automatically renew and you will not be charged for future billing periods.

Identity Exchange reserves the right to cancel or suspend any membership at any time. If this occurs, you will be notified and refunded any unused portion of a paid annual plan on a prorated basis.

We do not sell books on our website. All books are sold via our Amazon author page. We receive a small commission on each purchase. We are unable to offer any customer support for books purchased through Amazon. Please contact them directly.